Write a paper to analyze a quality-driven company. You may use your organization for which you work or another company with which you are familiar for this assignment, as long as it is quality-driven. Examples of quality-driven organizations include Hilton Hotels, Peterbilt Motors, Porsche, Canon, Sony, Nordstrom, and T-Mobile (J. D. Power and Associates 2007 Quality Study). You can use your organization as a quality-driven company.
In your paper:
Explain how quality evolves from stakeholder relationship interactions and conflicts.
Indicate how company values may change because of context considerations and alternative learning approaches.
Highlight how the organizational culture, principles, and everyday expectations influence the organization’s productivity and level of quality for each product or service.
Summarize the key internal interfaces needed to ensure customer support.
Support your paper with at least five (5) scholarly or peer-reviewed resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included. Your paper should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.
Length: 5-7 pages (not including title and reference pages).