For the final project in this course, you will develop an executive summary presentation with speaker notes. Imagine that you are a human resource professional in an organization that is struggling with a conflict regarding a critical strategic project. Leaders in the organization are looking to you to assess the conflict, determine what the key issues are, and recommend an action plan to resolve it.
Organizational managers, and especially human resource professionals, need to develop a mindset that sees organizational conflict as a naturally occurring, expected event in any organization. Conflict brings attention to “pinch points” in organizations and needs to be perceived as an opportunity for improvement, not as a distraction to the job at hand. This course introduces key concepts of organizational conflict in this context, and provides you with some common industry tools and templates you will use as you seek to understand the root causes of a conflict and develop action plans to address them.
In this project, you will use organizational tools associated with the define, measure, analyze, improve, and control (DMAIC) process, a Six Sigma problem-solving methodology that many organizations use to solve a variety of issues. By following the rudimentary elements of the DMAIC process, you will define the problem, measure its impact on the organization, analyze the issue in order to assess how best to resolve it, develop recommendations to improve the situation (propose a solution), and suggest an ongoing process to ensure the proposed solution controls the issue, preventing a flare-up or reoccurrence of the original issue.
It should be 10 to 12 slides in length, visually presentable, and should represent a compilation of your learning, incorporating all instructor feedback from your three milestones and showcasing your DMAIC process for your selected case study.