Uigeadail Manufacturing & Universal Corporation (UM&UC) designs, builds and sells precision measurement tools used in the scientific and medical research and energy exploration industries. The firm is highly respected for its quality products, effective product training programs, and professional customer service and support.
In late 2015, UM&UC recognized that the sales team had become extremely mobile and were facing challenges that was impacting the team’s effectiveness. The VP, Sales engaged an independent consulting firm to assess and analyze the challenges and effectiveness and make recommendations on how to improve the sales and sales support process. The consulting firm report revealed the following key findings:
The sales and sales support teams are primarily mobile and rarely interface with company IT resources from a UM&UC facility.
The sales and sales support teams are mobile technology savvy and understand what needs to improve to make them more effective.
The sales and sales support teams need many of the same capabilities that they would have at a UM&UC facility, but they need access and delivery to through a mobile device.
UM&UC IT infrastructure has not kept pace with the sales and sales support teams’ dynamic IT needs.
Some sales and sales support team members are trying to bridge the gap by using personal mobile devices, but these devices are not allowed to access the needed company IT resources.
In addition, the consulting firm made several technology and process recommendations. In early 2016, UM&UC acted on many of the process recommendations and is now ready to implement the top technology recommendation, which is:
Transition the sales team and selected members of the sales support team to tablet-style (iPad, MS Surface, Lenovo Yoga, Samsung Galaxy, etc.) mobile devices.”
UM&UC has set aside funding and is ready to identify a standard device and roll it out to the sales and sales support teams. Based on the available funding, the cost cannot exceed $750.00 per unit. There are 75 sales and 107 sales support team members across the US, Europe, Asia, and MEA (the Middle East & Africa). All personnel will be issued the same tablet.
You are the Senior IT Infrastructure Specialist assigned to identify the candidate standard tablet and recommend an implementation roadmap for rolling it out.
You have confirmed and updated the requirements documented by the consulting firm, which are outlined in the matrix below. You do not need to address software at this time. You only need to ensure the hardware will be able to handle the activity shown in the requirements table.
The Assignment & Deliverable