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Assignment ID: FG133136966
Answer the activity in as much detail as possible, considering your organisational requirements.
- For the business that you work for, research the needs and expectations of your customers as well any industry standards. Develop a range of customer service policies and procedures based on your findings for a minimum of three different areas of the business.
- Implement the policies you have developed in consultation with staff, and monitor workplace practices over four service periods.
- Using the findings from monitoring workplace practices, evaluate the effectiveness of new policies you have introduced and identify any failings.
- If you have established there are failings with current practices, look back to your policies and procedures, adjusting them as required. Communicate the amendments to staff in an appropriate manner.