This paper explores the first three chapters from the book, Essentials of organizational Behavior Robbins, and Judge (2018) which explains what is organizational behavior, diversity in organizations, main components of attitudes and how to measure the job satisfaction. It also focuses on how managers can use organizational behavior to see the value of workforce diversity, how to empower the employees, improve customer service, help employees balance work-life conflicts. Also, this paper explains diversity from many perspectives. In addition to the above topics, this paper also helps in understanding how to increase organizational effectiveness by focusing on employees’ attitudes and their job satisfaction.
Chapter one Review
Organization Behavior (OB) is defined as the study of what employees do in an organization and how their behavior effects the organizations effectiveness. In all of the organizations employees are separated in different departments based on their role and skill set. To effectively manage these departments, organizations will assign a manager who overlooks or lead the group of people/employees. These managers have a very critical role to play in making or breaking an organization. If the manager is effective and has necessary skills to manage the employees then the overall organization will be successful or else it will fail. Managers are responsible for, improving employees’ interpersonal skills, responding to economic pressure, creating positive environment, improving ethical behavior of the employees’ etc. Organizational behavior gathers the employees’ behavior in an organization based on different values like, how well they are treated, what kind of training is provided, how managers are helping them in achieving work-life balance etc. and applies that knowledge to increase organization’s effectiveness.
Chapter two review
This chapter deals with the diversity in an organization. Diversity is based on three variables, biographical, ability and programs. Biographical diversity or characteristics have very minimal impact on the job performance, but that doesn’t mean that the organizations should not consider biographical diversity. Also, managers need to learn both surface level and deep level diversities in order to bring the best out of their employees’. Management should provide training more frequently, not one shot training, to its employees so that they can understand the values of other employees and can work together. Also, management have an effective recruitment process while selecting the employees’ which are better fit for the job description and the team. Diversity management should happen at levels of the management and across different stages from hiring, retention, promotion till retirement of the employees’.
Chapter three review
Employees’ behavior varies depending on their attitude, for example if the employee is happy and satisfied their job then they will have a positive attitude towards their work and their behavior will be forth coming as well. Organization behavior focuses on three attitudes, job satisfaction, job involvement and organizational commitment. The main causes of job dissatisfaction is, pay, stress, work load, security, coworkers and managers. If the employees’ are satisfied with their jobs then there will be less absenteeism, they will perform better on the job. Managers should also keep in mind that providing only high won’t attract high-quality employees, they should also provide interesting and challenging work as well.