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Assignment ID: FG133136974
For this task you are to complete the following activity to demonstrate your ability to enhance customer service experiences, ensuring you:
- Identify customer requirements and provide professional and personalised customer service experiences to two (2) different internal and two (2) different external customers to meet requirements.
- Demonstrate procedures to respond to and resolve three (3) different customer complaints according to organisational policies and procedures.
- Demonstrate effective communication with the above internal and external customers, including any with special needs.
- Seek formal and informal feedback from customers on quality of above service.
- Provide above service to above customers in line with organisational customer service standards and within designated organisational response times.
On each occasion, complete the below steps to provide a quality service experience:
- Determine and confirm customer preferences, needs and expectations.
- Advise customers about appropriate products and services to meet their needs.
- Anticipate customer preferences, needs and expectations throughout the service experience.
- Promptly provide products and services with professional and personalised service to meet individual preferences.
- Offer extras and add-ons and provide tailored and additional products and services.
- Check actioning of special requests before customer delivery.
- Liaise with team members and suppliers to ensure efficient service delivery.
- Share customer information with team members to ensure quality service.