apply digital solutions to work processes BSBMGT407 (Australian diploma course)

cloud computing as it applies to all types of applications.
12/09/2019
Explain the role of intuition in decision making.
12/09/2019

apply digital solutions to work processes BSBMGT407 (Australian diploma course)

APPLY DIGITAL SOLUTIONS TO WORK PROCESSES

BSBMGT407- Session 08 of 12

BSB42415 Certificate IV in Marketing and Communication

‹#›

Title slide

Notes:

BSB42415 Certificate IV in Marketing and Communication

Bsbmgt407 Apply digital solutions to work processes

Session 08 of 12.

Textbook references:

This session does not utilise any of the prescribed textbooks.

My First Template

HOUSEKEEPING

Work health & safety

Emergency procedures

Session times

Facilities

‹#›

Housekeeping reminders

Notes:

Advise students of WHS considerations

Provide emergency process, exits, procedures etc.

Advise expected class session start/finish/break times

Provide students with orientation/navigation of facilities – kitchen, bathroom etc.

My First Template

This unit defines the skills, knowledge and outcomes to integrate digital technologies into common management practice.

It applies to supervisors, team, new and emerging leaders who need to apply digital vision and solutions within structured work environments.

BSBMGT407 – Apply digital solutions to work processes

Unit overview

Application of unit

‹#›

Unit overview

Notes:

Provide students with description of unit

This is taken from the Unit of Competency on the training.gov.au site

Reference:

https://training.gov.au/Training/Details/BSBMGT407

My First Template

SESSION EIGHT

SESSION OVERVIEW

The digital workplace

Benefits solutions

The modern day workplace

Impacts and benefits of digital solutions and processes

Digital process strategy

Conventions & Protocols

Digital risks

Protecting your IP

Legislation

LEARNING OUTCOMES

Apply digital solutions to work processes

‹#›

Session overview

Notes:

Provide students with overview/topics of session

Reference:

Prescribed textbooks

My First Template

SESSION OVERVIEW

At the end of this session you will be able to:

LEARNING OUTCOMES

Explain the digital workplace

Provide examples of digital solutions in the workplace

Explain the modern day workplace

Discuss the impacts of digital solutions in our personal lives

Identify benefits of digital processes in the workplace

Develop a digital workplace strategy

Apply best practice methods to file naming and storage

Identify and manage risks and breaches

Protect your IP

Identify related legislation.

SESSION TWELVE

Make a presentation

‹#›

Learning outcomes

Notes:

Provide students with the learning outcomes/objectives for this session

Reference: N/A

My First Template

Part 1

The digital workplace

Digital solutions

The modern day workplace

Impacts and benefits of digital solutions and processes

‹#›

Topic slide

Notes:

Provide students with areas covered within this part.

Reference:

Prescribed textbooks

My First Template

Learning objectives

What will I learn?

At the end of this part you will be able to:

Explain the digital workplace

Provide examples of digital solutions in the workplace

Explain the modern day workplace

Discuss the impacts of digital solutions in our personal lives

Identify benefits of digital processes in the workplace.

‹#›

Learning objectives slide

Notes:

Review the learning objectives for this part.

My First Template

“66% of collaboration time is spent working with people who do not sit nearby, including people outside the organisation.”

‹#›

Discussion quote

Notes:

Ask students for their interpretation of this quote.

The purpose of this quote is to have students reflecting on collaboration in the modern workplace.

Collaboration with people outside the workplace contributes to a more productive workplace, employee engagement

Collaboration in the modern workplace is facilitated through the use of modern technology/digital solutions.

References:

Statistic: https://www.idc.com/

Future trends in the digital workplace: http://www.slideshare.net/Risgaard/digital-workplace-future-trends/8-1_Expanding_Periphery_Shrinking_Core

My First Template

The digital workplace

The changing workplace.

Image sourced from www.businesscomputingworld.co.uk

A technological working environment.

Digital solutions used to complete work tasks and processes.

‹#›

Content slide – The digital workplace

Notes:

The digital workplace refers to the technology employees use in the working environment

Digital solutions in the workplace range across a variety of technologies employees use everyday to complete work task, activities and processes.

Ask students for as many digital solutions as they can think of/in their experience in the workplace today.

Examples of digital solutions include; email, instant messaging, virtual meeting tools, project management tools, Customer relationship management, content management, HR applications etc.

Reference:

The digital workplace: think, share, do: http://www2.deloitte.com/content/dam/Deloitte/mx/Documents/human-capital/The_digital_workplace.pdf

Image sourced from: http://www.businesscomputingworld.co.uk /are-we-ready-for-a-100-digital-workplace/

My First Template

A history of digital systems

Digital systems are ancient.

The abacus

Beacon

Morse code

Braille

Cassette tape

Computers.

Image sourced from www.videoimpactatlanta.com

‹#›

Content slide – A history of digital systems

Notes:

The purpose of this slide is to emphasise how digital information, equipment and data has evolved.

Digital systems can be seen as ancient.

Provide a brief overview of some examples of early day equipment:

The abacus

Beacon

Morse code

Braille

Cassette tape

Computers.

Ask students if they can think of any other examples of technology used in the past.

Ask students to think of the modern day equivalent to each equipment ie. the abacus (historical) and the calculator (modern day), cassette tapes and music over internet such as Spotify or Pandora.

Suggestion:

Ask students to select a historical equipment and complete research on the evolution, use and modern day equivalent.

References:

https://en.wikipedia.org/wiki/Digital_data

Image sourced from http://videoimpactatlanta.com/2014/09/24/audio-cassette-tapes-toss-keep-transfer-digital/

My First Template

Digital solutions

Everyday applications in the workplace.

Intranet

Email

Applications

Virtual meeting software

Social media

Social collaboration tools

Project management

HR applications.

Image sourced from www.peacetech.net

‹#›

Content slide – Digital solutions

Notes:

Provide examples of digital solutions, applications and software used in the workplace.

Describe what each is used for, ask students for examples of their own to share

Ask students what they find effective or ineffective. Discuss the impacts.

References:

Image sourced from http://www.peacetech.net/2014/10/05/microsoft-office-16-design/

My First Template

Software and equipment

Enterprise technology, management and applications.

Image sourced from www.cisco.com and oracle.com

‹#›

Content slide – software and equipment

Notes

Ask students who has used equipment, applications or services from either corporation.

The are both major technology companies used in the corporate space worldwide.

Oracle: Cloud storage services, platforms to deploy applications, infrastructure, consulting, operating systems, software and hardware, database management, product support etc.

Cisco:

Networking equipment dominant in the Australian market for small business, home and large enterprises

Also referred to as ‘The Human Network’

Solutions include: routing, switches, voice calling an conferencing, security and surveillance, storage systems, telephones, operating systems etc.

Suggestion:

Access and watch the short video on the Cisco website for an overview of the business

Have students complete research on both companies and discuss as a class.

References:

Logos source from:

http://www.cisco.com/

https://www.oracle.com/

My First Template

Video calling

Social media

Music

Travel

Internet

Games

Social connectivity

File storage and access

We live a digital life too

Digital processes have become more personal.

‹#›

Content slide – We live a digital life too

Notes:

We are all aware of the impacts and changes technology has had in our world, including on our personal lives.

Ask students to discuss the impacts of digital applications and processes they use in their everyday personal lives

Digital solutions have significantly impacted and changed the way we live, professionally, socially, and personally.

From social media, to smartphones, applications, wifi, decision making, shopping, music, game playing, image sharing, health and fitness a shared economy, file storage etc.

Suggestion:

Ask students to compare life before and after digital solutions – what are some negative impacts to digital solutions and processes?

References:

Logos sourced from:

My First Template

ACTIVITY

Read the case study on DocuSign – Digital Transaction Management

Case study

‹#›

Activity – Case study

Purpose:

The purpose of this activity is for students to review an example of digital processes used in the workplace.

Resources: Access to a copy of DocuSign – LinkedIn Connects with DocuSign for Salesforce.

Instructions:

Provide students with a copy/access to the case study: https://www.docusign.com/sites/default/files/CaseStudy_LinkedIn_120711-A4_0.pdf

Students read the case study individually

Discuss and debrief as a class – benefits/impacts to improving work processes.

Suggestion:

Provide students with alternative case study on a modern day digital work process or solution

References:

Case study sourced from Docusign.com – https://www.docusign.com/sites/default/files/CaseStudy_LinkedIn_120711-A4_0.pdf

My First Template

The workplace has evolved

Keeping up with technology over time.

Image sourced from www.thedrum.com

‹#›

Content slide – The workplace has evolved

Notes:

Ask students to discuss the image – what does this say about the evolution of mankind and the evolution of technology?

Ask what would happen if mankind, the workplace, organisations did not keep up with technological advances.

Workplace are more ‘mobile’ ask students what they think this means.

Mobile working means that employees, customers/clients are able to access work information, tasks, activities or discussions through mobile devices, away from the physical work space.

Mobile working makes work more accessible, convenient. Ask students what the benefits of a digital workplace are.

Some benefits include: efficiency in task completion, automation of manual processes, improved employee satisfaction, improved productivity, improved user/customer engagement and retention, improved communication and collaboration among staff.

Ask students downsides/impacts of a digital workplace.

Reference:

Image sourced from http://www.thedrum.com/knowledge-bank/2013/09/13/evolution-digital

My First Template

Working in silos

Remembering the way it was.

Image sourced from www.thedrum.com

‹#›

Content slide – Working in silos

Notes:

A quick comparison of the ‘traditional ways of working’ in an organisation.

Ask students to discuss the effects of the ‘silo working approach’.

Share experiences as a class

Ask how and why this has now changed – share examples

Discuss the risks of the silo approach

Discuss the role of technology in changing the traditional ways of working.

References:

Image sourced from https://heemimcdonald.wordpress.com/2015/10/23/educational-workspaces-the-common-sense-approach/

My First Template

The modern workspace

Future ways of working.

Image sourced from www.google.com

‹#›

Content slide – The modern workspace

Notes:

In contrast to the previous slide or traditional silo approach to work, modern day workspaces have evolved to be more collaborative

The images represent the inside workspace of Google Headquarters.

Ask students who has thought about working at Google, what they’ve heard etc.

Discuss the purpose of co-working spaces – in recent years co-working spaces have become more prevalent for both small and large organisations.

Describe the interior of a typical co-working space – lots of natural light, open workspaces, ‘hot desking’, greenery, onsite gyms, games to encourage social interaction etc.

Google refer to their workplace as a ‘healthy workplace’ – discuss the meaning of a healthy workplace with students.

Ask students – why do we find these workplaces engaging?

Suggestion:

Access the video on YouTube – Inside Google’s offices: https://www.youtube.com/watch?v=5g_YsLR1wZo

Discuss and debrief as a class.

References:

Images sourced from https://www.google.com/about/company/facts/culture/

My First Template

“64% of employees would opt for a lower paying job if they could work away from the office.”

– Cisco systems, 2010

‹#›

Quote/fact slide

Notes:

Discuss the statistic – ask students if this surprises them, why/why not.

This fact highlights how much our workplaces have changed and the impact on employee job satisfaction

A workplace needs to be collaborative, digital and accessible away from the office

Digital solutions allows for mobile working.

References:

The Cisco Connected World Report, Cisco Systems, October 2010, Presentation

My First Template

Benefits of a digital workplace

Are workplaces now more people centric?

Environmental benefits

Employee engagement

Breaks down communication

Facilitates information across geographic barriers

Collaboration and community

Improved productivity

Less manual tasks and activities

Employee satisfaction

Staff retention

Being a leader in technology and innovation

Talent acquisition

Sharing of knowledge.

‹#›

Content slide – Benefits of a digital workplace

Notes:

Discuss the benefits of working in a digital workplace

Ask students for what they consider to be benefits of digital work processes.

Discuss the concept of work places being more ‘people centric’ – where the focus is on the employees in the workplace and their priorities, valuing and investing in the experience, needs, goals and ambitions of an individual.

Suggestions

This could be turned into a debate activity – where a group of students discuss the pros of a digital workplace and the other students discuss the cons.

References:

N/A

My First Template

ACTIVITY

A rural employee

A stay at home mum working part time

A traveling consultant

Teams offshore.

Technology in the workplace

‹#›

Activity – Technology in the workplace

Purpose:

The purpose of this activity is for students to discuss the way technology has impacted different working scenarios.

Resources: N/A

Instructions:

Students discuss this activity in pairs/small groups

Discuss the needs of the following in relation to being an employee in a workplace:

A rural employee

A stay at home mum working part time

A traveling consultant

Teams offshore.

Discuss types of technology that could be used to support each person to perform their role.

Discuss and debrief activity as a class

Ask who has been in any of these situations before and for their experience.

References:

N/A

My First Template

Learning summary

What have I learnt so far?

You should now be able to:

Explain the digital workplace

Provide examples of digital solutions in the workplace

Explain the modern day workplace

Discuss the impacts of digital solutions in our personal lives

Identify benefits of digital processes in the workplace.

‹#›

Learning summary slide

Notes:

Review the learning objectives for this part.

My First Template

Part 2

Digital process strategy

Conventions & Protocols

Digital Risks

Protecting your ip

Legislation

‹#›

Topic slide

Notes:

Provide students with areas covered within this part.

Reference:

Prescribed textbooks

My First Template

Learning objectives

What will I learn?

At the end of this topic you will be able to:

Develop a digital workplace strategy

Apply best practice methods to file naming and storage

Identify and manage risks and breaches

Protect your IP

Identify related legislation.

‹#›

Learning objectives slide

Notes:

Review the learning objectives for this part.

My First Template

Image sourced from www.workcompass.com

‹#›

Discussion

Notes:

The purpose of this discussion is for students to discuss the fact that workplaces must keep up with the changes and advances of technology.

Instead of focusing on a strategy for digital processes and solutions, focus on developing a strategy that caters to the digital age

Ask students for their thoughts and discuss and debrief as a class.

Reference:

Image sourced from http://workcompass.com/dont-need-digital-strategy-need-business-strategy-digital-age/

My First Template

The digital workplace framework

Tools to support a digital workplace.

Image sourced from Think, share, do – www.deloitte.com

‹#›

Content slide – The digital workplace framework

Notes:

The image is a model used by Deloitte to represent the digital workplace framework.

The framework helps a workplace prepare for the implementation of effective digital processes and solutions

There is no one standard framework workplaces used to support digital processes, strategy and solutions

To keep up with the digital world, organisations should develop their own strategy that supports a digital workplace

The model has 4 layers: Business drivers (outer layer), Governance, Technology, and collaboration (inner layer):

Collaboration: employees being able to communicate with each other and build business relationships with both inner and outer networks and to facilitate transfer of knowledge

Technology: the digital tools, systems and applications used to support the business

Governance: the controls and guidelines established as protocols, structure and practices. This is the element of compliance and workplace standards.

Business drivers: these are the things that are measured, the goals and objectives the workplace aims to achieve. These are the benefits of digital processes.

References:

Framework model sourced from The digital workplace: Think, share, do, http://www2.deloitte.com/content/dam/Deloitte/mx/Documents/human-capital/The_digital_workplace.pdf, Pg. 5

My First Template

The digital toolbox

To communication, collaborate and connect.

one

Messaging

two

Productivity

three

Collaboration

four

Communication

five

Business applications

six

Crowd sourcing

seven

Connectivity

eight

Mobility

Content adapted from Think, share, do – www.deloitte.com

‹#›

Content slide – The digital toolbox

Notes:

The digital workplace is broadly defined in 8 categories to support communication, collaboration and connection.

Ask students for ideas/examples of each category:

Messaging: emails, instant messaging

Productivity: spreadsheets, presentation software, calculators

Collaboration: team meeting rooms, web conferencing, work communities

Communication: blogs, online profiles, intranet

Business applications: HR, PM, CRM

Crown sourcing: online surveys/polls, voting or specific forums/channels

Connectivity: organisational charts, social media platforms, personalised profiles

Mobility: Laptops, smartphones, home office, remote equipment, virtual software.

References:

Content sourced from -The digital workplace: Think, share, do, http://www2.deloitte.com/content/dam/Deloitte/mx/Documents/human-capital/The_digital_workplace.pdf

My First Template

Governance model

Supporting collaboration & reducing risk.

Components of governance Risk mitigation
Guiding principles Information management Roles and responsibilities Training and certification Information monitoring, collection, analysis Policy training – technology and data management Orchestrated channels Crisis management

‹#›

Content slide – Governance model

Notes:

Having a governance model will support digital tools and applications as well as form the basis for standards, policies and guidelines to follow in the workplace

A governance model reduces risk and support compliance

Ask students what type of governance, policies and procedures a workplace requires to help support digital processes.

Ask students what existing policies, standards and protocols they are familiar with or have used in the workplace.

Suggestion:

Provide students with existing policies and procedures on the use of digital technology in the workplace and review as a class.

References:

Content sourced from -The digital workplace: Think, share, do, http://www2.deloitte.com/content/dam/Deloitte/mx/Documents/human-capital/The_digital_workplace.pdf

My First Template

Key business drivers

Benefits and measures of success.

Increase in revenue

Reduced operational costs

Faster time to market

Enhanced innovation

Better customer experience

Increase agility and flexibility

Better staff satisfaction

Increase in productivity and efficiency

Better talent recruitment and staff retention

Improved employee experience.

‹#›

Content slide – Key business drivers

Notes:

These are the benefits that can be measured when implementing digital processes and solutions

These are tangible results

Ask students for methods of measuring effectiveness/success of each driver in the framework.

Ask why it is important to have these drivers.

References:

Content sourced from -The digital workplace: Think, share, do, http://www2.deloitte.com/content/dam/Deloitte/mx/Documents/human-capital/The_digital_workplace.pdf

My First Template

“The average cost of a data breach = $6.75 million.”

‹#›

Fact

Notes:

Ask students what this says about digital processes in the workplace.

References:

Quote sourced from http://www.hubinternational.com/business-insurance/cyber-risk-solutions/

My First Template

Validity & reliability

Of digital information

Reliability

The consistency of a measure. Producing the same results under consistent conditions.

Validity

When something measures what is supposed to be measured, regardless of the outcome of the assessment.

‹#›

Content slide – Validity and reliability of digital solutions

Notes:

Ask students if they understand the difference between validity and reliability.

Provide definitions of validity and reliability of data

With workplaces becoming more digital there is an increase in data security

Ask students for examples digital information risks.

References: N/A

My First Template

Conventions & Protocols

What is best practice?

Use meaningful abbreviations

Avoid using too many different characters

Use numbers or dates in correct format ie. dd_mm_yyyy

Include version control at the end of the document

Avoid using special characters.

Be consistent with letters ie. capitals, small fonts, underscores etc.

‹#›

Content slide – Conventions & protocols

Notes:

File naming conventions also known as a FNC, provide a indicator of what the content in that file is, used to organise files in logical order, indicate the work history (date), team/area etc .

There are no set or standard way of naming electronic files, as this is determined by the needs of each workplace

Ask students what the benefit of having standard file naming conventions are.

Ask students the impacts of not enforcing a file naming convention for digital documents.

General/best practice guidelines include:

Use meaningful abbreviations

Avoid using too many different characters

Use numbers or dates in correct format ie. dd_mm_yyyy

Include version control at the end of the document

Avoid using special characters.

Be consistent with letters ie. capitals, small fonts, underscores etc.

References:

Additional reference: http://www2.le.ac.uk/services/research-data/organise-data/naming-files

My First Template

Saving digital files

Reduce the risk.

Image sourced from Fit Information Technology

‹#›

Content slide – Saving digital files

Notes:

Ask students for their experiences in forgetting to save files

Discuss the importance of saving files regularly

Some general tips for saving files:

Save files regularly

Save files in more than 1 location

Use applications which save your file automatically

Ask students for other tips on file saving

Ask students what their workplace or experience in organising, saving and accessing files has been – what are the protocols and standards for this?

Provide/share real life examples to highlight key points

Discuss the impacts of not saving files.

Suggestion:

Ask students to research best practice standards or guidelines on saving and retrieving digital files

Discuss and compare findings as a class.

References:

Image sources from http://it.fitnyc.edu/2015/12/07/tech-tips-for-saving-your-work/

My First Template

Digital risks

Mitigation, regulation and protocols.

Content adapted from www.voltage.com

‹#›

Content slide – Digital risks

Notes:

Ask students what type of risks exist related to digital processes and solutions.

With a digital workplace comes digital risks. Some of these risks include:

Privacy breaches

Loss of customer data

Disclosing sensitive information

Server breakdowns

High cost to purchase and maintain technology and supporting infrastructure

Additional policies and procedures to be developed and implemented in the workplace

Spyware, hacking, malware, viruses that can corrupt files

Stealing intellectual property.

Using suitable technology to address workplace needs.

Ask students to share experiences of data

Ask students ways of mitigating these risks. What current protocols exist in the workplace to help with risk management?

Discuss/share as a class.

References:

Image sourced and adapted from https://www.voltage.com/security/how-kpmg-tells-us-to-rethink-risk/

My First Template

Intellectual property

Protecting your intangible assets.

“Intellectual property (IP) is the property of your mind or proprietary knowledge.

It can be an invention, trade mark, design, brand, or the application of your idea.”

– ipaustralia.gov.au

‹#›

Content slide – Intellectual property

Notes:

Ask students to provide a definition and examples of what IP is in the workplace.

IP Australia is the Australian Government agency that administers IP rights and legislation

Patent protection

Trade mark protection

Domain names

Design protection

Copyright protection.

Suggestion:

Ask students to complete research on a selected protection type in pairs/small groups and report/share as a class.

References:

https://www.ipaustralia.gov.au/understanding-ip

Homepage

The Australian Digital Alliance is the peak body representing copyright users and innovators in Australia advocating for balanced copyright laws. Its mission is to promote a copyright law in Australia that is balanced and flexible, respects user rights, and encourages access and innovation in the public interest.

My First Template

Enforcing your IP

Developing an IP strategy

Identification

Proactive action

Detection methods

Selective enforcement

Budget

Set clear goals

‹#›

Content slide – Enforcing your IP

Notes:

Infringement strategies should be developed according to business needs and available resources.

A basic strategy to follow includes the following:

Identification

Proactive action

Detection methods

Selective enforcement

Budget

Set clear goals.

References:

https://www.ipaustralia.gov.au/ip-infringement/enforcing-your-ip/enforce-your-right

My First Template

Know your rights, know the law

Related legislation

The Patents Act 1990

Trade Marks Act 1995

Designs Act 2003

Copyright Act 1968

‹#›

Content slide – Know your rights, know the law

Notes:

When it comes to protecting IP and your own rights to your business, you should also be aware of the related Acts and legislation.

These include:

The Patents Act 1990

Trade Marks Act 1995

Designs Act 2003

Copyright Act 1968

Suggestion:

Have students research a selected/delegated Act and then report/discuss as a class the main points of each.

References:

https://www.ipaustralia.gov.au/ip-infringement/enforcing-your-ip/enforce-your-right

Patents Act 1990: https://www.legislation.gov.au/Series/C2004A04014

Trade Marks Act 1995: https://www.legislation.gov.au/Series/C2004A04969

Designs Act 2003: https://www.legislation.gov.au/Series/C2004A01232

Copyright Act 1968: https://www.legislation.gov.au/Series/C1968A00063

My First Template

ACTIVITY

Read the case studies on protecting IP on ipaustralia.gov.au.

Case studies

‹#›

Activity – Case duties

Purpose:

The purpose of this activity is for students to review real life scenarios of IP protection.

Resources: Access to online/copies of the case studies on ipaustralia.gov.au

Instructions:

Students complete this activity individually/in pairs

Debrief and discuss thoughts and findings as a class.

References:

IP Australia – https://www.ipaustralia.gov.au/tools-resources/case-studies?keys=&field_business_area_case_tid=86

My First Template

Learning summary

What have I learnt so far?

You should now be able to:

Develop a digital workplace strategy

Apply best practice methods to file naming and storage

Identify and manage risks and breaches

Protect your IP

Identify related legislation.

‹#›

Learning summary slide

Notes:

Review the learning objectives for this part.

My First Template

Assessment tasks

BSBMGT407 Apply digital solutions to work processes

Project 1

Case studies

Project 2

‹#›

Assessment tasks – BSBMGT407

Notes:

Advise students of the Assessment tasks and due dates for this unit:

Project 1 – Research

Project 2 – online meeting

Case studies.

My First Template

References

Summary of text references used in this session.

Chapter 15 Strengthening your personal skills

Additional reading:

MKTG, 3rd Asia-Pacific Edition, Cengage Learning, 2016

Chapter 16 Insight management research

Marketing principles 2nd edition, Pride et al., Cengage Learning, 2016

‹#›

Reference slide

Notes:

Advise students of chapters in prescribed text

Advise students of additional reading.

My First Template

Next session

BSBMKG418 Develop and apply knowledge of marketing communication industry

‹#›

Next session

Notes:

Advise students of the next session/unit in the training

Ask students for feedback – what they learnt, memorable topics, improvement areas/suggestions etc.

Thank class and close.

My First Template

WhatsApp Chat with us on Whatsapp