FIN100 INVESTING IN MY FUTURE
11/09/2019
Business Ethics Journal Articals
11/09/2019

Total Quality Management (TQM)

TQM is a management philosophy which seeks to integrate all organizational functions (marketing, finance, design, engineering, production, etc.) to focus on meeting customer needs and organizational objectives.

It views organizations as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers.

Inspection

· Inspect product

· Find and fix mistakes (detection)

Quality Control (QC)

· Apply operational techniques to make inspection more

efficient and reduce the costs of quality

Quality Assurance (QA)

· Planned and systematic actions to insure that products services conform to company requirements

· Prevention—stop problems at source; greater design emphasis

Total Quality Management (TQM)

· Incorporate QC and QA activities system-wide aimed at

satisfying customer

· Involves all organizational functions

Simple objective in TQM:

“Do the right things right the first time, every time.”

WhatsApp Chat with us on Whatsapp